Service Canada Centre – Hamilton, ON

Government of Canada Services

The Service Canada Centre at 700 Queenston Road provides a centralized access point for a wide range of federal government programs. Located in the east end of Hamilton (formerly Stoney Creek) at the Queenston Mall, this office serves the local community with critical social security and identification services. Unlike online portals, this physical location allows citizens to speak directly with citizen service officers to resolve complex issues, submit supporting documents, and receive biometric services. The facility is designed to be fully accessible and offers services in both English and French.

Key Programs

• Passport Services: Review and acceptance of passport applications, including 10-day pickup services (urgent pickup typically requires the main downtown office).
• Social Insurance Number (SIN): Immediate issuance of SIN numbers for employment and tax purposes.
• Employment Insurance (EI): Assistance with benefit applications and reporting for unemployed workers.
• Pensions: Information and intake for the Canada Pension Plan (CPP) and Old Age Security (OAS).

Visit Information

Visitors are advised that this location can experience high volumes, particularly during lunch hours and early mornings. To minimize wait times, clients can use the online eServiceCanada tool to request a callback or book an appointment. Ample free parking is available in the shopping center lot. Valid government identification is required for almost all services. This centre also provides biometrics collection for visa applicants.