Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale – Québec City, QC

About CIUSSS de la Capitale-Nationale (Hamel Service Point)

The Centre intégré universitaire de santé et de services sociaux (CIUSSS) de la Capitale-Nationale is the primary organization responsible for ensuring the accessibility, continuity, and quality of health and social services in the Quebec City region. The facility located at 4655 Boulevard Wilfrid-Hamel serves as a designated Local Service Point (Point de service local). This location is pivotal for community health access, offering specific clinical services directly to the population outside of a hospital setting.

Clinical Services and Operations

This specific site is designed to relieve pressure on hospitals by providing scheduled, non-urgent care. Key services available include:

• Vaccination: It serves as a mass vaccination site for seasonal influenza, COVID-19, and other public health campaigns.
• Nursing Care: The site offers ambulatory nursing services such as wound care, injections, and ear washing (lavage d’oreilles), typically requiring an appointment via the Clic Santé portal.
• Screening and Sampling: It functions as a center for blood tests (prélèvements) and screening for various infectious diseases.

Institutional Role and History

Created in 2015 following the provincial reorganization of the health network (Bill 10), the CIUSSS de la Capitale-Nationale merged multiple institutions, including hospitals, CLSCs, and rehabilitation centers, into a single administrative entity. While the headquarters oversees the strategic direction for the entire region, satellite sites like the Wilfrid-Hamel service point are essential for decentralizing care and ensuring that residents in the Vanier and Les Rivières boroughs have convenient access to essential health services without traveling to the city center.

Access and Appointments

Access to services at this location is strictly regulated to ensure efficiency:

• Appointment Policy: Most services, including blood tests and vaccination, require a prior appointment booked through the provincial Clic Santé platform or by phone. Walk-ins are generally not accepted for routine care.
• Documentation: Patients must present a valid RAMQ health insurance card upon arrival.