SAAQ Service Centre (Saint-Jean-Baptiste) – Quebec City, QC

Institution Overview

The Société de l’assurance automobile du Québec (SAAQ) service centre in the Les Saules area serves as a primary hub for driver licensing and vehicle registration in Quebec City. As a crown corporation, the SAAQ administers the province’s public automobile insurance plan, which provides ‘no-fault’ coverage for personal injuries sustained in road accidents. This location allows citizens to handle essential administrative tasks related to road safety and vehicle ownership.

Services and Operational Procedures

• Driver Licensing: Services include the issuance and renewal of driver’s licenses, knowledge and road tests (by appointment), and photo replacement.
• Vehicle Registration: The centre handles vehicle registration (immatriculation), transfers of ownership, and the issuance of license plates.
• Health Insurance Cards: As a service partner, this location also processes replacements for lost or damaged RAMQ (Régie de l’assurance maladie du Québec) health insurance cards.
• Administrative Support: Staff assist with vehicle storage (remisage), discarding vehicles (mise au rancart), and printing driving records.

Legal and Historical Context

Founded in 1978, the SAAQ centralized the management of driver safety and insurance in Quebec. This service outlet operates under the Automobile Insurance Act and the Highway Safety Code. Unlike private insurance brokers, the SAAQ is the sole provider of bodily injury insurance for all Quebecers. The Saint-Jean-Baptiste office is one of the main service points in the provincial capital, designed to streamline high volumes of in-person transactions.