SAAQ – CAA-Québec Service Centre (Cyrille-Duquet) – Québec City, QC

SAAQ Service Outlet – Cyrille-Duquet

Mandate and History

The Société de l’assurance automobile du Québec (SAAQ) is a Crown corporation created in 1978 to administer the province’s public automobile insurance plan and regulate driver licensing and vehicle registration. The SAAQ is unique in North America for its ‘no-fault’ insurance system, which covers all residents for bodily injury in road accidents regardless of responsibility. This specific service outlet on Rue Cyrille-Duquet is operated by CAA-Québec as an authorized agent (mandataire), providing essential government services to the population of Quebec City and the surrounding Sainte-Foy area. It serves as a critical access point for drivers to maintain their legal status on the road.

Services Offered

• Driver Licensing: The centre handles the issuance and renewal of driver’s licences, including photo services for the plastic card. It also processes replacements for lost or stolen licences and learner’s permits.
• Vehicle Registration: Citizens can register new or used vehicles, transfer ownership (between individuals), and renew registration certificates. The outlet also handles licence plate issuance and replacement.
• Health Insurance Cards (RAMQ): As an integrated service point, this location allows eligible holders of a driver’s licence to renew or replace their RAMQ health insurance card, including taking the required photo authentication.
• Specialized Transactions: Services such as winter tire exemption certificates and vehicle storage (putting a car in storage or taking it out) are available here. Note that road tests are typically conducted at designated SAAQ inspection centres, not all service outlets.

Visit Information

Services at this location are available to all residents, not just CAA members. While some simple transactions can be done on a walk-in basis, appointments are strongly recommended to avoid long wait times, especially for registration transfers. The facility is fully accessible to persons with reduced mobility. Visitors must bring valid identification (such as a previous licence or birth certificate) and accepted payment methods include debit and credit cards.