SAAQ Licensing Agent (Galeries Aylmer) – Gatineau, QC

Institution Overview

This Société de l’assurance automobile du Québec (SAAQ) service point is a private agency (mandataire) located within the Galeries Aylmer shopping centre. Managed by Nathalie Bergeron, this office is authorized to perform specific licensing and registration transactions on behalf of the provincial government. It serves the Aylmer sector’s growing population, offering a convenient alternative to the main SAAQ service centres for routine administrative tasks related to road safety and vehicle ownership.

Services and Operational Procedures

• Vehicle Registration: The agency handles the registration (immatriculation) of passenger vehicles, motorcycles, and trailers, including transfers of ownership between individuals.
• Driver’s Licences: Services include licence renewals, photo replacements for plasticized cards, and the issuance of learner’s permits. Note that road tests are NOT conducted at this location.
• Health Insurance Cards: As a service partner for the RAMQ, this office can process renewals and photo updates for Quebec health insurance cards.
• Payment & Identification: Clients must present valid government ID (such as a birth certificate or passport). Payments are accepted via debit, cash, or cheque; credit cards are generally not accepted for direct SAAQ fees at the counter.

Legal and Historical Context

The SAAQ uses a network of private mandataires to ensure service coverage in suburban and rural areas. This office operates in compliance with the Highway Safety Code and SAAQ administrative directives. While it processes official documents, its decision-making power is limited compared to a corporate service centre; complex files (such as foreign licence exchanges or medical assessments) may be referred to a main branch. The office adheres to strict privacy laws regarding driver data.