ServiceOntario – Peterborough, ON

Provincial Government Services: Robinson Place

ServiceOntario in Peterborough is located on the main floor of Robinson Place at 300 Water Street, a prominent provincial government building in the downtown core. This centre serves as the principal point of contact for residents of Peterborough and the Kawarthas seeking provincial identification, licensing, and health services. As a government-operated counter, this location offers a high standard of service delivery and is equipped to handle the full spectrum of ServiceOntario transactions. The facility is designed to be accessible to all, featuring barrier-free entrances and specific supports for individuals with disabilities. It is situated near Peterborough Square, making it a convenient stop for those running errands downtown. Unlike some smaller private issuers, this location typically offers extended hours of operation, staying open until 6:00 p.m. on weekdays to better accommodate the working public.

Driver and Vehicle Licensing

For most residents, this office is the go-to destination for maintaining their legal driving status. The staff process renewals and replacements for driver’s licences, including vision screening when required. Vehicle owners visit the centre to register cars, motorcycles, and trailers, obtain licence plates, and transfer ownership of vehicles bought or sold privately. This location is also authorized to issue the Accessible Parking Permit to eligible individuals with permanent or temporary disabilities. Additionally, commercial drivers and businesses can access specific services such as obtaining CVOR (Commercial Vehicle Operator’s Registration) abstracts and filing other fleet-related documentation.

Health Card and Identity Services

Ensuring access to provincial healthcare, the Peterborough ServiceOntario centre manages the registration and renewal of Ontario Health Cards (OHIP). Residents can visit to update their personal information, replace lost or stolen cards, and register their consent for organ and tissue donation. This location provides the necessary photo capture services for the photo health card. For non-drivers, the centre issues the Ontario Photo Card, a government-approved identification card that facilitates everyday activities requiring proof of age and identity. The staff are trained to verify the complex documentation required for new residents returning to Ontario or arriving from outside Canada, ensuring seamless access to provincial services.

Outdoor and Specialized Services

Reflecting the region’s strong connection to the outdoors, this ServiceOntario location provides licensing for anglers and hunters. Residents can purchase or renew their Outdoors Card and obtain fishing and hunting licence tags. The centre also offers the startup of small businesses through business name registration and provides authentication of documents for international use (Official Documents Services). While the building (Robinson Place) also houses the Land Registry Office, it is important to note that land registration services have largely moved online; however, the ServiceOntario counter remains the hub for these personal and business interactions.