City of Ottawa Client Service Centre – Metcalfe Branch – Ottawa, ON

Rural Municipal Services

The City of Ottawa Client Service Centre – Metcalfe Branch is a vital local government office situated in the village of Metcalfe, serving the rural communities of the city’s southern district. Located on Victoria Street, this satellite office ensures that residents in Osgoode Ward and surrounding areas have direct access to essential municipal services without needing to commute to the downtown core. The center shares its location with other community facilities, reinforcing its role as a civic hub.

Available Services

• Payments and Taxes: Acceptance of property tax payments, water and sewer bill settlements, and parking ticket fines.
• Licensing and Permits: Issuance of pet registrations, marriage licenses, and open air fire (burn) permits for rural properties.
• Commissioner of Oaths: Official witnessing of signatures for affidavits and statutory declarations (subject to availability).
• Transit Services: Services related to Presto cards for OC Transpo users, including loading and purchasing cards.

Operating Information

The Metcalfe Branch operates on a limited schedule, typically opening only one day a week to serve the public. Residents are advised to check the City of Ottawa website for any seasonal changes to these hours before visiting. The facility is fully accessible and offers services in both English and French. For services requiring specific documentation, such as marriage licenses, it is recommended to prepare all necessary forms in advance. This location serves as a crucial link between the municipal government and the rural population, providing personalized, in-person assistance.