Urgence Sociale Laval – Laval, QC

Specialized Psychosocial Police Intervention

Urgence Sociale Laval is a specialized division of the Service de police de Laval (SPL), operating out of the municipal complex on Boulevard Chomedey. Established in 1965, this unique unit bridges the gap between law enforcement and social work. Unlike traditional police officers, the team consists of civilian social workers who work in close partnership with police to respond to 911 calls involving non-criminal social crises. Their mission is to provide immediate, on-site psychosocial intervention to stabilize volatile situations and guide vulnerable citizens toward appropriate long-term resources.

Crisis Support and Services

The division operates 24/7 to support the police, although the administrative counter at this location maintains specific business hours. Their interventions cover a wide spectrum of social emergencies:

• Mental Health Crises: Assisting individuals in distress, evaluating danger (P-38), and coordinating with hospitals.
• Domestic Violence: Providing immediate support, safety planning, and referrals for victims of conjugal violence or elder abuse.
• Traumatic Events: Offering psychological first aid to victims and witnesses of sudden deaths, suicides, fires, or major accidents.
• Homelessness: Working with the homeless population to connect them with shelters and health services.
• Social Disorganization: Helping individuals facing eviction, extreme hoarding, or loss of autonomy.

Integration with Municipal Services

Located centrally near Laval City Hall, this office serves as the administrative hub for the division. The unique model of Urgence Sociale Laval allows police officers to focus on criminal matters while ensuring that social issues are handled by qualified professionals. This collaborative approach reduces recidivism and ensures that citizens receive compassionate care during their most difficult moments. The division is fully integrated into the municipal emergency response framework and works closely with local hospitals, CLSCs, and community organizations.