Sudbury Service Canada Centre – Greater Sudbury, ON

Sudbury Service Canada Centre

The Sudbury Service Canada Centre, located at 19 Lisgar Street in downtown Greater Sudbury, acts as a primary point of access for Government of Canada programs and services. Situated near the intersection of Lisgar and Larch Streets, this federal office provides personalized assistance to Canadians, offering a ‘one-stop’ experience for accessing benefits. The centre is housed in a dedicated federal building, ensuring a professional and secure environment for clients. It plays a vital role in the community, particularly for seniors, job seekers, and newcomers who require in-person support to navigate federal systems.

Passport and Identity Services

This location functions as a Passport Receiving Agent. This means that staff can accept standard passport applications, review them for completeness, validate original documents on-site (returning them to you immediately), and collect the processing fee. However, it is not a full-service Passport Office; urgent or express pickup services are not available here. Applications submitted at this counter are forwarded for processing, with a typical turnaround time of 20 business days plus mail time. The centre also provides:

• Social Insurance Number (SIN): Issuance of SINs for employment and tax purposes. In most cases, if all documents are in order, the number is issued during the visit.
• Biometrics Collection: Collection of fingerprints and photos for immigration applications (visitor visas, work permits, permanent residence).

Benefits and Financial Programs

Citizen Service Officers are available to assist with applications and inquiries for core federal benefit programs. This includes the Canada Pension Plan (CPP), Old Age Security (OAS), and the Guaranteed Income Supplement (GIS). For the unemployed, the centre provides support for Employment Insurance (EI) claims, including the submission of supporting documents and assistance with online reporting. Clients can also access the Wage Earner Protection Program (WEPP) information here.

Accessibility and Visiting Information

The 19 Lisgar Street office is fully wheelchair accessible. For those driving, paid municipal parking is available nearby at the Lisgar lot (corner of Larch and Lisgar). Public transit users can easily access the centre, as it is located just a short walk from the downtown transit terminal. To minimize wait times, clients are encouraged to book an appointment via the eServiceCanada online tool, though walk-in service is available. The office observes all federal statutory holidays.