Consumer Protection Office

Overview

The Consumer Protection Office of Manitoba is a vital branch of the provincial government dedicated to ensuring a fair and equitable marketplace. Located in downtown Winnipeg on Portage Avenue, this office administers The Consumer Protection Act and related legislation. It serves as a neutral mediator between consumers and businesses, helping to resolve disputes regarding goods and services while educating the public on their rights and responsibilities.

Licensing and Regulation

Beyond dispute resolution, the office is the regulatory body responsible for licensing specific high-risk business sectors to ensuring compliance with provincial laws.

Payday Lenders: Strict regulation and licensing of high-cost credit grantors.
Collection Agents: Overseeing the conduct of debt collectors and agencies.
Direct Sellers: Regulating door-to-door sales and direct marketing companies.
Hearing Aid Dealers: Certification and regulation of hearing aid sales practices.

Consumer Services

Residents can contact the office for advice on varied issues, from identity theft prevention to understanding warranty legislations. While the office does not provide legal counsel, it offers a formal complaint process for transactions that may have violated consumer protection laws. Most licensing fees can now be paid via their secure online portal.