Winnipeg Transit Customer Service Centre – Winnipeg, MB

Winnipeg Transit Customer Service Centre – Osborne

Transit Hub and Lost Property Office

The Winnipeg Transit Customer Service Centre, located at the main transit garage on Osborne Street, serves as the central administrative hub for public transportation in Winnipeg. This facility houses the official Lost Property Office, where items found on buses are cataloged and stored for retrieval. Passengers can visit this location to resolve complex fare issues, report bus stop maintenance needs, or apply for specialized programs such as the WINNpass low-income transit pass. While basic fare products are available at retail agents citywide, this centre handles specific administrative tasks that cannot be processed elsewhere.

• Fare Media: Sales and reloading of Peggo cards, seniors’ passes, and replacement of defective fare cards.
• Lost and Found: The primary location for claiming lost items; visitors should contact 311 or check online before visiting to confirm their item has been located.
• Transit Plus: Accepts applications and documents for Winnipeg Transit Plus (formerly Handi-Transit) service eligibility.

Visiting the Centre

Situated at 414 Osborne Street, the building is accessible via the B-Unit entrance. The centre operates Monday through Friday during standard business hours. Customer service agents are available to assist with route planning and schedule inquiries. Visitors should note that parking is available on-site. For those using transit to visit, the location is serviced by major routes running along the Osborne corridor, making it easily reachable from downtown.