ETS Lost and Found – Edmonton, AB

ETS Lost and Found – Edmonton Tower

Recovering Lost Property

The Edmonton Transit Service (ETS) Lost and Found is the centralized repository for items left on city buses, the LRT network, and DATS vehicles. Located on the second floor of the Edmonton Tower in the downtown core, this office manages the collection, cataloging, and return of thousands of items annually. To ensure efficiency and security, the office operates on a strict appointment-only basis. Citizens who believe they have lost an item must first file a claim online or by phone and wait for confirmation that their property has been located before visiting the center.

• Item Processing: Items found on transit are typically available for claim after 1:00 PM on the next business day.
• Retention Policy: Unclaimed items are held for 30 days before being donated or disposed of, while bicycles are stored at an offsite facility.
• Verification: Claimants must provide valid photo identification and a detailed description of the lost item to prove ownership.

Visiting Procedures

The office is situated within the Edmonton Service Centre on the second floor. Access is via the elevator or escalators from the main lobby of the Edmonton Tower. Because this is a shared government services building, visitors may encounter security personnel. It is crucial to note that drop-ins without a scheduled appointment may not be served, as staff need time to retrieve specific items from secure storage. The location is directly connected to the downtown pedway system, making it easily accessible from the Churchill LRT station.