In New Brunswick, your security deposit is held by the government, not your landlord. Once you apply for a refund through Service New Brunswick (SNB), your landlord has exactly 7 days to file a claim against it; otherwise, the money is returned to you.
Moving to a new apartment is an expensive process, and getting your security deposit back is often crucial for your budget. Unlike many other provinces where the property owner holds your money, the rules in New Brunswick are unique and highly protective of renters. 🏠 Whether you rent in Moncton, Fredericton, or Saint John, your landlord is legally required to submit your deposit to the Residential Tenancies Tribunal (RTT) within 15 days of collecting it.
Because the provincial government holds the funds, the process to get your money back is formal and structured. You do not simply ask your landlord for an e-transfer on moving day. Instead, you must submit an official request, which triggers a specific legal timeline. In this guide, we will outline how to navigate the Service New Brunswick system to ensure your funds are returned promptly.
Step-by-Step Process in New Brunswick
Getting your security deposit back involves a few essential administrative steps. Skipping any of these can delay your refund or give your former landlord an opportunity to claim damages. Here is how most tenants successfully retrieve their money.
Step 1: Completing a Move-Out Inspection
Before handing over the keys, you and your landlord should walk through the rental unit together to assess its condition. 🔍 It is highly recommended to take clear photographs and videos of every room to prove the apartment was left clean and undamaged. If the landlord agrees the unit is in good shape, ask them to sign a document confirming there are no damages.
Step 2: Applying for a Refund Online
Once your tenancy has officially ended, you must submit an application to the Residential Tenancies Tribunal to release your funds. This is usually done online through the Service New Brunswick portal. You will need to provide your updated mailing address or direct deposit information, along with the specific security deposit number provided when you first moved in.
Step 3: Waiting for the Landlord’s Response
After SNB processes your application, they will officially notify your former landlord. The landlord then has exactly 7 days to either approve the release or file a formal claim against your deposit for unpaid rent or property damage. ⏱ If the landlord fails to respond within this 7-day window, the Tribunal will automatically issue your full refund.
How Much Does it Cost in New Brunswick?
Using the services of the Residential Tenancies Tribunal is entirely free. However, if your landlord disputes the return of your money, your final payout may be reduced. Here is a breakdown of the maximum amounts involved:
| Financial Aspect | Maximum Allowable Limit (CAD) |
|---|---|
| Maximum Security Deposit | One month’s rent |
| Filing a Claim with the RTT | $0 (Free service) |
| Typical Lawyer Consultation (If disputed) | $150 – $300 CAD |
While hiring a lawyer for a simple deposit return is rare, it can be beneficial if your landlord is wrongfully suing you for damages that exceed the deposit amount.
How Long Does the Process Take?
The entire timeline heavily depends on the government’s current processing speeds. 📅 Once the 7-day waiting period for the landlord expires, it generally takes Service New Brunswick about 2 to 4 weeks to issue your refund via direct deposit or mail a physical cheque to your new address.
Frequently Asked Questions (FAQ)
What happens if my landlord claims damages?
If the landlord files a claim within 7 days, a Residential Tenancies Officer will review the evidence from both parties. The officer will act as a mediator or make a binding decision on how much of the deposit, if any, the landlord is entitled to keep.
Can the landlord keep my money for normal wear and tear?
No. Under New Brunswick law, landlords cannot deduct money for reasonable wear and tear, such as faded paint or minor scuffs on the floor. They can only claim funds for intentional damage, extreme negligence, or unpaid utility bills and rent.
What if my landlord never submitted my deposit to the province?
Holding a deposit personally is illegal in New Brunswick. If your landlord kept the cash, you should immediately file a Tenant Application for Assistance with the RTT. The Tribunal has the authority to order the landlord to surrender the funds.
How do I find out my security deposit number?
When the landlord initially submitted your money to Service New Brunswick, SNB mailed you a Certificate of Deposit containing your unique file number. If you lost this certificate, you can contact the RTT directly with your previous address to retrieve your account details.
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